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Shipment Methods

For orders received in the system until 11 am on the day of issue by the customer, we will process the shipment on the corresponding day, whenever:

The expedition is in national territoryThe customer accepts the associated distribution costs in lieu of collection at the collection point

On any orders shipped by us, we will guarantee a tracking number that will allow the customer to track their order. From the dispatch of our warehouses, the distribution in the national territory can take place between 24 to 72 working hours.

Distribution costs will be charged to our portal via a business partner and the customer will be able to view the cost associated with delivery at checkout.

For orders equal to or less than €50, there may be an additional cost for transport through the delivery area.

Payment Methods

Through online purchase, our customers can choose from several payment methods:

Apple Pay


Google pay

Shop Pay

Credit card




Returns and Exchanges

You must contact and document the reason for the return, the MCCM quality team will carry out the respective evaluation.

Products must be intact in their original packaging and must not have been opened. Otherwise, your return will not be accepted. 


If you made a mistake with the product or changed your mind after receiving your order, we recommend that you make a return and re-order with the correct product. 

Stock Shortage

At MCCM Medical Cosmetics we have a refund method policy of issuing a coupon equal in value to the amount of the order under consideration whenever the quantity of a product ordered is greater than the quantity supplied.